Exchanges & Returns
We want you to love every pair. If something isn’t right, here’s how we’ll make it right.
How it works
Start an exchange or return
- Email fashion@drmotionsocks.com with your order number and the item(s) you’d like to exchange or return.
- We’ll send you a prepaid return label.
- Pack the item(s) in the original packaging and drop the package off with the carrier.
Eligibility
Items must be unused, in the same condition you received them, and in their original packaging. We can’t accept returns after 30 days unless the product is defective. Items that aren’t in their original condition, or that come back more than 30 days after delivery, may receive only a partial refund.
Gift cards are non-returnable.
Exchanges
Exchanges are free within 30 days of delivery. Let us know what you’d like instead and we’ll take care of the rest.
Returns and refunds
Returns have a flat $5 fee, which covers shipping, handling, and the prepaid label. We take the fee out of your refund.
When your return arrives, we’ll inspect it and email you to say whether the refund is approved. Approved refunds go back to your original payment method. Your bank may take a few days to post the refund. If it still hasn’t shown up after 7 business days, please contact your bank, then email us if you still need help.
Defective or damaged items
We stand behind our products. If your order arrives defective or damaged, email fashion@drmotionsocks.com with a photo and we’ll send a replacement at no cost. The $5 return fee is waived.
Gifts
If the item was marked as a gift and shipped directly to you, we’ll email you a gift credit for its value once we receive the return. Otherwise, the refund goes to the original purchaser.
Return address
Dr. Motion Retail
485 Bloy Street
Hillside, NJ 07205
United States