Refund policy
Returns
Your satisfaction is guaranteed within 30 days of when you receive your order. If 30 days have gone by since your purchase, unfortunately, we canât offer you a refund or exchange unless there is a defect with the product you received.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns will be charged a flat fee of $5 (this fee includes shipping and handling)
Additional non-returnable items:
- Gift cards
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you havenât received a refund yet, please contact us at returns@drmotionsocks.com. If we have issued the refund, it may take a few days to appear on your statement. If after 7 business days, the refund has not posted, please contact your bank. There is often some processing time before a refund is posted.
ExchangesÂ
If you receive your purchase and would like to exchange it for another product, we are happy to offer you free exchanges within 30 days of when you receive your order. Please email us at returns@drmotionsocks.com if you would like to exchange your purchase. We will assist you accordingly!Â
Defective Products
We stand by our products and will replace any items that are defective or damaged. If you believe the product you received is defective, please email us at returns@drmotionsocks.com with a photo of your product and we will assist you with receiving a replacement at no extra cost.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youâll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnât marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:Â 485 Bloy Street, Hillside, New Jersey 07205Â United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping packages over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donât guarantee that we will receive your returned item.